 ▲ Bithumb Korean BI © |
Bithumb announced that as of 10:45 p.m. on February 7, 2026, it has completed reconciliation of customer assets related to the recent Bitcoin (BTC) erroneous payment incident and will begin distributing compensation sequentially.
Immediately after the incident occurred, Bithumb implemented prompt recovery measures for the mis-delivered assets and prioritized achieving complete reconciliation of customer assets, including even minor discrepancies that could arise during the recovery process. As a result, 99.7% of the incorrectly transferred Bitcoin was recovered immediately on the day of the incident, while the remaining 0.3% (1,788 BTC) that had already been sold was covered using company-owned assets, ensuring 100% consistency between customer deposits and the exchange’s own holdings.
Bithumb stated that all virtual assets it holds, including Bitcoin, are managed at levels that match or exceed user deposit amounts, and that customer assets continue to be safely stored as before.
In addition, under the leadership of top management, Bithumb has activated a company-wide crisis management system involving all business divisions and has been transparently sharing major response actions and measures through official announcements since the incident. Following the erroneous distribution of event rewards, the company restricted trading and withdrawals on the relevant accounts and immediately began recovery operations, while sequentially informing users of the cause of the incident, recovery status, preventive measures, and compensation plans. At the same time, it is faithfully cooperating and communicating with ongoing investigations by authorities.
Compensation will also be provided in stages. Customers who were logged into the Bithumb app or website at the time of the incident will receive 20,000 KRW. Customers who sold at low prices during the incident window (February 6, 7:30 p.m. to 7:45 p.m.) will be compensated for the full difference in sale price along with an additional 10% bonus. Furthermore, starting at midnight on February 9, Bithumb will implement a 0% trading fee policy for all listed assets for a period of seven days. In addition, a dedicated investor relief team within the customer service center will provide detailed support to affected users regarding compensation.
Bithumb stated, “We sincerely apologize for the inconvenience and concern caused to our customers by this incident,” adding, “We will place the highest priority on protecting customer assets under all circumstances and will provide a safer trading environment by preventing recurrence and strengthening internal control systems.”
*Disclaimer: This article is for investment reference purposes only, and no responsibility is assumed for any investment losses incurred based on it. The content should be interpreted solely for informational purposes.*